New clients are asked to arrive 15 minutes before the start of their first class to fill out our info/waiver form and get acquainted with the studio. Be sure to keep a current email and/or cell number on record at all times for class updates and Waitlist notifications. If you participate in our New Girl Week, it is considered a weekly membership, and our Late Cancel policy applies. If you cancel after the 4-hour period (listed below), or 10:00pm the night before a 6:00am, 7:00am, or 7:15am class, you will be charged a $20 fee (more details below). If you received a Free Class and do not abide by the 4-hour late cancellation period, or by 10:00pm the night before a 6:00-7:15am class, you will be lose that single Class ($25 value).
Early Cancellations are made as convenient as possible for classes, burns, and other reservations. To avoid class or burn penalty, you may simply notify us of cancellation online, by phone, or by email 4 hours prior to your 8 a.m. or later class. For classes and burns starting before 8:00am, reservations must be cancelled by 10:00pm the previous day. Early cancellations will be credited to your account. Late cancellations or no-shows will result in the loss of a single class or burn from a Class Pack, or a $20 charge to your credit card for any membership (New Girl Week included). To avoid forfeiture of deposit on a gymnastics group or one-on-one private lesson, cancellation requires 24-hours notice. A private event, buy-out or birthday party cancellation requires 7 business days notice. Late cancellation penalties also apply to Waitlist reservations. No exceptions permitted.
If a class is full, you will be automatically added to the Waitlist. Waitlists are considered a reservation. Once on the Waitlist, you are considered available to attend the class unless you cancel. For those clients on Memberships, if you are scheduling a second class in one day, you must have a drop-in class in your account. This drop-in class will hold your reservation. You may be added from the waitlist up to the start time of class. If you do not want to be added off the waitlist, please remove yourself, or you will be held responsible for attending. You have the choice of a text or an email to notify you if a spot opens up within an hour of a classes start. Waitlist cancellations, or no-shows are subject to regular cancellation guidelines and penalties. To avoid penalty, if you cannot attend, be sure to cancel within the required early cancellation time frame.
To avoid class disruption, it’s important to be on time. If you are more than 5 minutes late, you will lose your spot in class, and your account will be charged a late cancellation penalty. We encourage you to arrive a few minutes early to give yourself time to prepare before class.
Drop-ins are welcome and may join any class up to 5 minutes after start, space permitting. Members are eligible for $10 drop-in rates.
Class Packs + Memberships
Both Class Packs and Memberships are non-refundable, non-transferable, and cannot be shared. No expiration extensions are permitted, unless you submit a doctor’s note stating you have an illness or injury that prevents you from working out. Monthly Memberships are binding throughout the contract terms. We do not terminate for any reason, including moving. Clients are responsible for the payments through the end of their contract. New Girl Week and Memberships start immediately upon purchase and end when the week or last month ends. A discounted $10 drop-in rate is offered to all 12- and Single Month members for a second class in the same day (no more than 2-classes per day). There is no freeze period for The New Girl Week or Single Month Membership. 12-Month Memberships can be frozen one time for a 30-day period. Billing cycle for the 12-Month Membership is processed on the first of the month. All memberships auto renew. An early termination fee for 12-Month Memberships is $350 and will be charged, if you cancel before your contract end date. Please contact the studio 30-days in advance to avoid contract renewals or an additional months billed. Single Month Memberships need to contact the studio 7-days prior to the auto-renew date, or cancel online 24-hours in advance of renewal date. No refunds will be given without proper studio notification. All New Girl Week and Membership clients must keep a current credit card on file. There will be a $30 service fee for a declined credit card. Pricing, classes, and instructors are subject to change without notice.
We offer organized child care during select morning class times. We ask Moms participating in our Kids Gap Program to pre-register their child in advance of attending class. The child must be at least crawling or 12 weeks of age to participate. Check our schedule online, or call our studio for additional information. There is a fee associated for child care, which can be found on our Pricing page.
Any deals including Groupon/LivingSocial/Amazon Local and local publications are for new clients only. They provide an excellent introduction to the benefits of a WiO workout. Limit one discounted package per client from any website offer. Coupons and vouchers expire 6 months after purchase. If you did not redeem within the allotted 6 months, please contact the third party in which you purchased the coupon or voucher.
WiO provides you with a daily locker and hand towel. For ride classes, please wear sneakers or SPD spin shoes. No footwear will be provided for you. Any other equipment needed in class with be provided for you at arrival. For Willow studio mat classes or any classes held at our River location, you do not need to bring sneakers with you, as you will be participating in a workout on spring floor. It is important to stay hydrated, so we encourage you to bring water to class. If you forget to water, ESSENTIA bottled water can be purchased at the front desk for $4.
Leave your cellphones in your locker and join us in an unplugged, 50 minute workout. If you feel compelled to record footage for social media during class please do so in a discrete manner. If you’re expecting a call that simply can’t wait, you can leave your phone at the front desk, and we’ll get it to you.
WiO suggests comfortable, form-fitting clothing to allow you the freedom of movement in all your workouts. Our Willow Studio has both, a Ride Room, where you will wear your sneakers or spin shoes (not required but SPD compatible ) and a Mat Room, where no sneakers are allowed, but grip socks (or barefeet) are welcome. Our River Studio has a Mat Room, where no sneakers are allowed. Grip socks are available for purchase at the front desk for your convenience.