New clients are asked to arrive 15 minutes early for their first class to fill out our info/waiver form and get acquainted with the studio. Be sure to keep a current email and/or cell number on record at all times for class updates and Waitlist notifications. If you participate in our New Client Unlimited Week, it is considered a weekly membership, and our Late Cancel policy applies. If you cancel after the 4-hour period (listed below) or 10:00pm the night before a 6:00-7:15am class, you will be charged a $20 fee (more details below). If you received a Free Class and do not abide by the 4-hour late cancellation period, or by 10:00pm the night before a 6:00-7:15am class, you will be charged the value of a Single Class ($25).
Early Cancellations are made as convenient as possible. To avoid penalty, you may simply notify us of cancellation online, by phone or by email 4 hours prior to your 8 a.m. or later class. For classes starting before 8:00am., reservations must be cancelled by 10:00pm the previous day. Early cancellations will be credited to your account.Late cancellations or no-shows will result in the loss of one class from a Class Pack or a $20 charge to your credit card for New Client Unlimited Week and Membership clients. To avoid forfeiture of deposit on a nutrition, group, semi or one-on-one private lesson, cancellation requires 24-hours notice. A private event, buy-out or birthday party cancellation requires 7 business days notice. Late cancellation penalties also apply to Waitlist reservations. No exceptions permitted.
You have the option to join the Wait-list if a class is full when you make a reservation. Once on the Wait-list, you are considered available to attend the class unless you cancel. You may be added from the wait-list up to the start time of class. If you do not want to be added, please remove yourself from the Wait-list or you will be held responsible for attending. You have the choice of a text or email to notify you if a spot opens up within an hour of class start. Wait-list cancellations or no-shows are subject to regular cancellation guidelines and penalties. To avoid penalty, if you cannot attend, be sure to cancel within the required early cancellation time frame. Up to 10 people may join a Wait-list and will be accommodated in the order their reservations were made.
To avoid class disruption, it’s important to be on time. If you are more than 5 minutes late, you will lose your spot in class, and your account will be charged a late cancellation penalty. We encourage you to arrive a few minutes early to give yourself time to prepare before class.
Drop-ins are welcome and may join any class up to 5 minutes after start, space permitting.
Class packs & memberships
Both Class Packs and Memberships are non-refundable, non-transferable and cannot be shared. No expiration extensions are permitted, unless you submit a doctor’s note stating you have an illness or injury that prevents you from working out. Monthly Memberships are binding throughout the contract terms. We do not terminate for any reason, including moving. Clients are responsible for the payments through the end of their contract. New Client Unlimited Week and Memberships start immediately upon purchase and end when the week or last month ends. A discounted $10 drop-in rate is offered to all 12- and Single Month member for a second class in the same day. There is no freeze period for Unlimited Week Memberships and 12-Month Memberships can be frozen one time for a 30-day period. Billing cycle for the 12-Month Membership is processed on the first of the month. All memberships auto renew. An early termination fee for 12-Month Memberships of $350 will be incurred, if you cancel before your contract end date, contact the studio 30-days in advance to avoid contract renewal or an additional billed month. Single Month Memberships need to contact the studio 7-days prior to auto-renew date or cancel online 24-hours in advance of renewal date. No refunds will be given without proper studio notification. All Unlimited Week and Membership clients must keep a current credit card on file. There will be a $30 service fee for a declined credit card. Pricing, classes and instructors are subject to change without notice.
We offer organized child care during select morning class times. We ask Moms participating in our Kids Gap Program to pre-register their child in advance of attending class. The child must be at least crawling or 6-months of age to participate. Check our schedule online or call our studio for additional information. There is a fee associated for child care, which can be found on our Pricing page.
Any deals including Groupon/LivingSocial/Amazon Local and local publications are for new clients only. They provide an excellent introduction to the benefits of a WiO workout. Limit one discounted package per client from any one website offer. Coupons and vouchers expire 6 months after purchase. If you did not redeem within the allotted 6 months, please contact the third party in which you purchased the coupon or voucher.
WiO provides you with a daily locker, hand towels and any equipment you need to participate in class. We encourage you to bring water to class, however, we have beverages and granola bars for purchase at the front desk. At our River location, you will need to bring sneakers with you, as you will be participating in a ride and floor workout.
Cell phones are prohibited during class hours. If you’re expecting a call that simply can’t wait, you can leave your phone at the front desk, and we’ll get it to you.
WiO suggests comfortable, form-fitting clothing to allow you the freedom of movement you need for all your workouts. Both the River and Willow studios have a Ride Room, where you will wear your sneakers or spin shoes (not required) and a Mat Room, where no sneakers are allowed, but grip socks (or barefoot) are welcome. Grip socks are available for purchase at the front desk for your convenience.